We like to give the benefit of the doubt to our clientele. We take into consideration all sides of a set of circumstance before determining whether or not you will be charged a cancellation fee. Here are the basic criterion for our determination of whether, or how much of a refund you might expect.

* Up to 12 hours prior to your service, no fee will be charged.

* Between 6 and 12 hours prior to your appointment time, you will be charged a 50% late cancellation fee. 25% of this late cancellation fee may be used toward a future appointment when rescheduled for within one week of the original appointment. Cancellation of the rescheduled appointment will forfeit your credit.

* Cancellations less than six hours from your service time will be charged the full cost of service. 25% of which may be used toward a rescheduled service, when re-booked within one week of the original service.

* A ‘NO SHOW’ for a given appointment is considered such when no one appears for the scheduled service. The credit card on file will be charged 100% of the cost of service.

Please communicate with us so we may take into consideration any unique circumstance. All of our rules are subject to the discretion of the Owner of Myopothecary Massage.

Your subscription provides you the number of services you have paid for in a given month. IF you are unable to attend a service, the same guidelines for late cancellation or no-show are followed. IF you have not booked a service and are unable to do so for the month in question, your service will carry over into the next month. We will carry a service for three months if there is no communication from the subscriber. After three months, we will pause your membership until we are able to communicate with you about your needs. Any remaining credits will be available per the Subscription cancellation policy.

Regarding packaged services, subscriptions, or services sold at a discount. Refunds may be available, however, the following guidelines affect your refund amount.

1) All items revert to their original pricing, including any services that have been redeemed. For example, a four pack of massage purchased at the discounted rate, where three services have been used would be returned based upon the value of the three used appointments calculated at the standard rate, and the remaining amount will be refunded to the purchaser in the form it was made, unless other arrangements are agreed upon by the two parties.

2) The remaining service may also be converted to a Gift Card at the remaining value, or a substituted service may be allowed. Communicate with Myopothecary to determine your preference.

Should you cancel your Subscription and there are remaining massage credits, you will have 2 weeks per credit to use remaining credits unless other arrangements are made with Myopothecary Massage. After the determined time-frame, 50% of the credits dollar value shall be returned to the former subscriber. Determinations of refund and any adjustments to this policy are at the sole discretion of the Myopothecary Massage owner.

Any special offered on the Home page is offered during the time frame listed. Free services, special rates and participation is with the understanding that those receiving are members, special exceptions.

Those receiving Demo services (free or discounted treatments) that have not been opened to the general menu, consent to providing feedback for said service/s in exchange for the service or special rate.

Please contact us with any questions. Standard policies apply for non-shows and cancellations.